Kuitana Kwabwino 24/7
Ngati ndiwe wogontha kapena wosamva, mungadziwe kuti si kale kwambiri, kupanga foni yosavuta kunalivuta. Ngati mudali ndi mwayi, mumakhala kumalo omwe muli ndi mautumiki othandizira. Koma zingatenge maola kuti muimbire foni chifukwa cha mzere wauthamanga patsogolo panu. Pamene palibe ntchito yobweretsera ogontha inalipo, munayenera kudalira kukoma mtima kwa anzanu akumva kapena achibale.
Izi zinasintha pamene a America okhala ndi Disability Act (ADA), atadutsa mu 1990, adayimitsa kukhazikitsidwa kwa utumiki wothandizira ma telecommunication (TRS) kwa anthu omwe ali ndi zolema za kumva kapena kulankhula. The TRS ikulamulidwa ndi Federal Communications Commission (FCC).
Masiku ano, ntchito yotumizirayi imapezeka m'ma 50 onse, District of Columbia, Puerto Rico, ndi madera a US a ma telefoni a m'deralo komanso aatali. Ntchitoyi ndi yaulere kwa ogwiritsa ntchito, ndi ndalama zomwe zimaperekedwa ndi boma kapena federal.
Mitundu ya Zipangizo Zowatumizira
Pali mitundu iwiri ya mautumiki othandizira: zachikhalidwe ndi mabanki apamwamba, kanema wothamanga kwambiri. Mautumiki othandizira amtunduwu ali ndi mauthenga onse m'malemba okha, kudzera mu TTY kapena kudzera pa intaneti. Pulogalamu yotumizira mavidiyo imagwiritsa ntchito vidiyo ya vidiyo kapena ma webcam ndi womasulira chinenero . Pafupifupi mautumiki onse ophatikizapo akuphatikizapo wogwiritsa ntchito, wotchedwa wothandizira mauthenga, amene amapereka maulendo okhudzana ndi oyimba.
Kufikira Mapulogalamu Otumizira
Pogwiritsa ntchito telefoni yowonongeka, mungathe kupeza mautumiki otsogolera maola 24 pa tsiku, masiku asanu ndi awiri pa sabata, poyitana 711 kapena nambala yaulere. (FCC ili ndi pepala lenileni pa ntchito 711 kuti iyankhule ndi ntchito yotumizira).
Utumiki wotumizira intaneti ukhoza kupezeka kudzera pa webusaiti yothandizira pa Intaneti kapena mauthenga amodzi.
Kuwongolera mavidiyo kumapezeka mwa kulankhulana ndi utumiki wotumizira kudzera pa vidiyo ya vidiyo monga VP (Sorenson) kapena Ojo (Snap! VRS). Mafoni ena - mwachitsanzo, T-Mobile Sidekick - akhoza kukhala ndi maofesi omasuka omwe amaikidwa (chitsanzo: i711) kuti atumizire mautumiki opita nawo popanda kugwiritsa ntchito mauthenga.
Pogwiritsa ntchito mautumiki opangira
Mauthenga a pa Intaneti omwe amatumizira mauthenga amapereka mauthenga abwino pa intaneti Ambiri ali ndi zinthu monga momwe angathe kusungira zokambirana monga fayilo ya HTML komanso kutha kusintha maonekedwe a maonekedwe ndi chiyambi kapena mtundu wa malemba. Maofesi otsogolera pawebusaiti angapereke mabungwe osiyana a mauthenga a woyitana komanso wothandizira mauthenga, kuphatikizapo mafilimu. Mapulogalamu amtundu wowonjezera amtunduwu amathandizanso kuti mauthenga amodzimodzi apulumutsidwe. Kusindikiza kwa Chisipanishi kuliponso.
Anthu ena ogontha, makamaka aphunzitsi ogwira ntchito a Chilankhulo cha Mankhwala a ku America (ASL), anena kuti kupanga maulendo ololedwa kudzera ndi mautumiki opangira mavidiyo a chinenero chamanja ndi ofulumira komanso ogwira mtima.
Zitsanzo za Mapulogalamu Otumizira
Makampani angapo amapereka mautumiki othandizira. Zomwe zili m'munsiyi ndi zitsanzo, osati mndandanda wazinthu.
Mapulogalamu ambiri othandizira amapereka zosankha zambiri (webusaiti, mwambo, ndi kanema).
- Mauthenga Osavuta (AIM = AOL Instant Messaging)
- I711 yowonjezera - AIM: i711relay
- Kutumiza Hamilton -: AIM: ThatsHamilton
- Hawk Relay - AIM: HawkRelay
- Manja - AIM: hovrsIM
- Kutulutsidwa kwa IP - AIM: My IP Relay
- Kuloledwa kwa Sorenson - AIM: Siprelay
- Kulowetsamo kwadongosolo: AIM - SprintIP
- Kutumizirana mavidiyo
- i711
- AT & T
- Chiyanjano Cholumikizira
- Ntchito Zolankhulirana kwa Ogontha
- Manja pa Mapulogalamu Othandizira Mavidiyo
- Kusintha! VRS
- Sorenson Video Relay Services
- Sprint
- Webusaitiyi
- AT & T
- Hamilton Relay
- IP-Relay
- Sprint IP Relay
Palinso Service Federal Relay Service, kwa ogwira ntchito za federal (FedVRS.US/).
Mautumiki ena osayendetsa opanda waya (kuchokera ku Sprint Relay, IP Relay, ndi Hamilton Relay) sakugwiritsa ntchito mauthenga amphindi. M'malo mwake, ntchito imasulidwa kapena imayikidwa pa foni .
Nambala Za Nambala kwa Ogwiritsa Ntchito
FCC imafuna opereka mautumiki operekera kuti apatse ogwiritsa ntchito awo ogontha ndi osamva omwe ali nambala imodzi ya foni ya chiwerengero.
Kukhala ndi nambala zapadera za foni zatsimikizira kuti zothandiza kwambiri kwa ogontha, chifukwa zimathandiza anthu akumva kutchula anthu ogontha. Iwathandiza othandizira ntchito zogontha mwa kuwathandiza kuti alembe nambala yeniyeni ya foni pamayambiriro awo. (Pomwe lamulo la FCC lisanatulukidwe, othandizira ena ogwira nawo ntchito anali atapatsa ogwiritsa ntchito nambala za foni kapena nambala 800.)
Kutengeretsanso Kutsutsana Kwa Msonkhano
Kulemba pamsonkhanowu kumathandiza kuti anthu ogontha ayambe nawo mbali pamsonkhano, kuchepetsa kufunikira kwa omasulira pamisonkhano. Pali ndondomeko yowunikizira msonkhano wa Federal Relay and commercial, yomwe imapezeka kudzera mu Sprint Relay.
Utumiki Wopezeka Nambala (CapTel)
Anthu omwe ali ndi chidwi chomvetsera komanso amatha kulankhula momveka bwino akhoza kugwiritsa ntchito foni yachinsinsi. Silibwino kwa anthu osamva.
Utumiki wa Telephone (CapTel) umakhala wofanana ndi utumiki wodutsa mauthenga (mawu omwe amakulolani kugwiritsa ntchito mau anu kuti muyankhule ndi kugwiritsira ntchito zomwe simungamve). CapTel imagwiritsa ntchito foni yapadera ndi mawindo olembedwa kuti asonyeze pafupi-zolemba zochepa zomwe zimasindikizidwa. Wogwiritsa ntchito CapTel amatha kumva ndi kuwerenga mawu panthawi yomweyo.
Mitu yokhudzana ndi Mautumiki Operekera
Kusadziwika kwa Anthu. Vuto lina lomwe likugwiritsidwa ntchito ndi ogwiritsira ntchito maulendo othandizira ogontha ndilo kuti anthu akumva sakudziwa kwenikweni kuti pali maulendo othandizira. Mapulogalamuwa ayesa kuwonjezera chidziwitso kupititsa patsogolo malonda ndi malonda. Komabe, zimakhala zachilendo kuti munthu womvetsera amangokhala pa wogwiritsa ntchito wogontha osamva atamva mawu ochepa chabe. Chifukwa chiyani? Chifukwa akuganiza kuti woyitana akuyesera kugulitsa chinachake.
Izi zimachitika kawirikawiri pamene ndikupanga foni yothandizira. Ndapachikidwa modzidzimutsa, ndikuimbidwa mlandu wofuna kugulitsa zinthu, ndi zina zambiri. Ngakhale achibale okalamba omwe amadziwa kuti ndine wogontha sanazindikire pamene ndikuitana ndikutumizirako ndikundisiya.
Anthu ogontha amapereka mtengo ngati izi zikuchitika. Ine ndikudziŵa ndekha anthu ogontha omwe asoŵa mwayi wogwira ntchito chifukwa chakumva chisoni kwa anthu kapena osadziwika ndi maulendo othandizira.
Othandizira othandizira maulendo kawirikawiri amapereka mwachidule "kufotokozera" kulankhula kwa anthu akumvetsera kumayambiriro kwa kuyitana, ndipo izi ndi zomwe zingamveka ngati malonda. Njira imodzi ndikulangizira wothandizira mauthenga, musanayambe kuitanitsa, osati kulengeza kuti ndikutumizirani maulendo othandizira.
Chifukwa cha chidziwitso chodziwika bwino cha kuyitana kwa chinenero chamanja, zizindikiro zowonetsera mavidiyo a chinenero chamanja zimanenedwa kuti zichepetse vuto la "hangup".
Kuzunzidwa Kwachiwawa kwa Mapulogalamu Otumizira. Mapulogalamu othandizira amachitiridwa nkhanza ndi achigawenga, omwe agwiritsira ntchito mautumiki othandizira kupeza katundu ataperekedwa popanda kulipira iwo. Izi zachititsa kuti amalonda ena asayese kulandira maulamuliro a khadi la ngongole.
Chitsime:
"Bukhu la Ogula: Telecommunications Relay Service." Federal Communications Commission (2015).